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Frequently asked Questions

How I can make an online reservation?

The following is a description of how you can make an on-line booking. Firstly, to make your reservation you have to choose the hotel where you would like to stay. Once you have selected the hotel you would like to stay at, you will have to click on 'book it' on the hotels description page to secure your accommodation.

Do I have to send my credit card number through the Internet to book? Is your reservation process secure?

Yes, a credit card number is required for all reservations made via the Internet. We require a credit or debit card for a non-refundable 10 percent deposit to secure your booking. We accept Amex, Visa, MasterCard, Visa Delta, Switch, JCB and Solo card. For cheque or money order options, contact one of our staff. The remainder of the balance is due on arrival at the hotel. Some hotels may charge an administration fee (usually 5 percent) for paying by credit card - ask at the reception desk to make sure. To protect you against the unauthorized use of your credit card, the reservations process is handled on a secure server.

What do you do?

We supply budget long-term self-contained accommodation in houses and flats to people who intend to stay in London for a minimum of 4 weeks, but usually stays of 6 months or more.

What type of payment do you accept?

For booking we accept Cash, Travellers cheques in Pounds, Bankers Draft, Money Order, VISA, MASTERCARD, AMERICAN EXPRESS, some debit cards like VISA DELTA, SWITCH, SOLO and JCB. We can also accept Company Cheques and personal cheques providing payment is done 21 days before it is due. (Please arrange it with the booking manager). Rent is paid in cash or via credit card (maybe subject to admin charge).

How do I make a booking?

There are many ways to book, secure sever, telephone, fax, money order, etc.

Are you prepared to show me the room sometime next week?

This is by appointment and interview only. Please contact us for further details.

Do I need to pay money upfront?
In all long-term cases, there is a security deposit, and then a month’s rent up front paid in advance.

What is the difference between short-term and long-term?

Short-term refers to any flexible stay longer than one week. Mid-term is usually 3-6 months and long-term is for 6 months to one year. The shorter the stay the more expensive it is but usually not as flexible as longer stays. We have contracts and notice periods to be aware of.

What is your cancellation policy?

In long-term options there is not a cancellation policy but you will be penalised for breaking a lease or a contract and the charges do vary here although they are usually large.

How do I pay the rent?

If you are paying regular rent, instead of all up front, then you either will have to drop the rent into the office or the landlord may arrange to collect the rent on weekly or monthly basis.

What makes your set-up better than looking privately for a studio?

Finding decent accommodation in London by going through the accommodation advertisements can be a frustrating experience and you can ask anyone about it. You can view sometimes up to 20 properties before you find anything you like and there may be unreasonable conditions set for your lease or stay. We notice that customers will be happy without the hassle of all this and the standards and quality that can be offered from a private company.

This is our first time in London and we would like a flat with one or two bedrooms and private bathroom and kitchen in zone 1. Your rates seem very good… it sounds great.

Please be aware that the rates offered are for options that are not in Central London (Zone1), this can be arranged but usually it is a luxury apartment and hence the rates are going to be much higher than the ones we offer. The more you go out (zone 3-6) the cheaper it gets but unfortunately, the travel time into central London increases.

What does the service charge constitute?

Service charge is what you pay when you are renting a flat, not a house. Usually it is around £65 per month. In some arrangements this is included in the rent, in other it is an additional cost to be aware of.

What type of heating is used in the places? e.g. oil, electric, gas?

Gas central heating, supplied by British Gas in most flats and houses, few flats have electric heating.

What about bills - telephone, electricity etc?

This also depends on your leasing arrangement, in some cases the rent includes all bills (except telephone or any other additions). In other arrangements the bills are not part of the rent.

Why no pictures of the places?

Mostly because the properties are currently occupied at the moment and we are waiting for a new virtual walk-through to be completed and added to the website. We are doing our best.

Any other questions, please click here to contact us...

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